preparation of monthly SLA reports and being the first line of contact for SLA customers with queries also be required to draft Statements of Work for SLA customers. This is a multi-faceted role where you Prepare SLA or other reports required on client account status Provide first line support to SLA clients
stock on hand
Schedule quarterly services with SLA customers and confirm appointments with the Team
Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control)
minimum stock on hand Schedule quarterly services with SLA customers and confirm appointments with the Team completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
minimum stock on hand Schedule quarterly services with SLA customers and confirm appointments with the Team completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
- Incident processing and adhering to SLA standards.
- SAP BW transport management.
their portfolio as per the Service Level Agreement (SLA) with our valued clients. Here's a glimpse of what trustees to ensure building maintenance aligns with the SLA. Insurance Claims: Work closely with brokers for
their portfolio as per the Service Level Agreement (SLA) with our valued clients. Here's a glimpse of what trustees to ensure building maintenance aligns with the SLA. Insurance Claims: Work closely with brokers for
(telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone and close within 30 minutes of receiving request (SLA). Generate quotes within 4 hours of receiving. Keep
(SLM) process by defining SLA, OLA and UC.