Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of
Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related
reported immediately. Be available telephonically to provide support for incident escalations to customers reported immediately. Be available telephonically to provide support for incident escalations to customers
reported immediately. Be available telephonically to provide support for incident escalations to customers