incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
exposed to a variety of disciplines and projects. Training – World class learning and problem solving concepts self-development. Individuals who demonstrate leadership qualities. Individuals who share our values.
exposed to a variety of disciplines and projects. Training – World class learning and problem solving concepts self-development. Individuals who demonstrate leadership qualities. Individuals who share our values.
business in terms of training and development programs, by conducting training needs analysis alongside Orientation process. SOFTSKILLS/ADDITIONAL INFO: Strong leadership and people management skills Excellent communication
combination of 70% on-the-job development, 20% classroom training and 10% mentorship. SUPPORT PROVIDED Rotation exposed to a variety of disciplines and projects. Training – World class learning and problem solving concepts self-development. Individuals who demonstrate leadership qualities. Individuals who share our values.
manner and within all quality parameters · Provide leadership and people management Critical Results: Ensure completion · Ensure training of all new staff & upskilling of operators via on-the-job training · Follow and
business in terms of training and development programs, by conducting training needs analysis alongside Orientation process. SOFTSKILLS/ADDITIONAL INFO: Strong leadership and people management skills Excellent communication
business. Providing strategic and day-to-day leadership to drive the delivery of the business’ HR plans succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new
exposed to a variety of disciplines and projects. Training – World class learning and problem solving concepts self-development. Individuals who demonstrate leadership qualities. Individuals who share our values.