over 5000 clients Logging Clerk: Death Department CONDENSED LIST OF DUTIES: Logging of claims onto system
30mins. Log service desk incidents and requests received via email or telephone as per call logging procedures procedures. Respond to logged incidents or requests within the agreed SLA, and update ticketing system. Provide executed E.g. Backup tape changes, health checks and log monitoring. Client visits desk side support when infrastructure. Support or CCTV, PABX & Call logging systems (3CX). Imaging and configuration of hardware
Log service desk incidents and requests received via email or telephone as per call logging procedures
procedures.
Respond to logged incidents or requests within the agreed SLA, and update ticketing system
executed E.g. Backup tape changes, health checks and log monitoring.
Client visits desk side support
infrastructure.
Support or CCTV, PABX & Call logging systems (3CX).
Imaging and configuration of
resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers information-requests from various sources (phone, email, logging-system integration, etc.) for the purpose of providing customer in respect of incidents and service requests logged. Telephonically and remotely identify, diagnose or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and attached information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are completed
responding to e-mais Schedule service for trucks Log repairs and maintenance (Excel) Scanning of documents delivery notes Dealing with client queries Truck log sheets and monthly inspection Assist with quotations
responding to e-mais Schedule service for trucks Log repairs and maintenance (Excel) Scanning of documents delivery notes Dealing with client queries Truck log sheets and monthly inspection Assist with quotations
are logged into the system (Ignite and Siebel)
are logged into the system (Ignite and Siebel)
flow within the operation and to avoid back logs Avoid back log problems. Manage returns/credits effectively