Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will be responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team. Lead a team M
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Duties & Responsibilities
expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and