troubleshooting ITIL processes such as Incident Management, Change Management, and Service Desk operations.
Management – Proactive and Reactive Defect Management Change Management Optimise application performance
patch management and upgrades. Responsible for implementation and release of database changes according Technical Administration. Incident and Request Management. Change Request Management. SAP Technical System
technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management (PM)
(Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan and execute
(DevOps) based on a standby roster Incident Management (IM), Change Management (CM), Problem Management (PM)
(AWM) Charter Work experience with incident management, change management and problem management ADVANTAGEOUS
experience with specific focus on IT Service Management Change Enablement module Capable of providing training
to best utilize the available solutions Manage problems, changes, and incidents Establish and uphold internal
SLAs. Reporting of ITSM KPIs to upper management (Incidents, Changes and Tasks) Create and update management