first contact within the Clients Relationship Management environment
The incumbent will be responsible limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated regarding outstanding queries.
Relationship management on any changes happening in the various sections
for a Customer Service Administration Officer to join our client’s Corporate and Financial Services team of the Customer Service Officer role is to to provide the highest possible standard of customer service service ensuring, the needs of companies customers are met in a friendly, accurate and courteous manner. Skills in the use Microsoft Office Suite; Sound time management skills; High level of confidentiality and ability interpersonal communication skills; Administration and Customer Service experience; Highly motivated and able to work
telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will overseeing and optimizing customer support operations, contributing to a positive customer experience and the development Technology management Analyse customer feedback Escalation management Resource planning Reporting
Repair Centre experience (3 years) • Qualified Motor Technician (A – certification) • Management diploma the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Duties & overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards levels of support, managing incidents, and ensuring continuous operation of IT services. Focusing on continual
main responsibility of the Service Manager is to proactively develop and manage the workshop business and and operations in order to maximize customer and employee satisfaction, as well as business performance profitable growth of Scania. The Service Manager ensures that customers have great confidence in the workshop excellent service by managing employees and customer relationships. ▪ Workshop management – Manage and plan the workshop and service staff and Services Salesman personnel. ▪ Workshop customer relations – Develop
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints contact centre staff performance Coordinate call calibration sessions Analyze customer service levels rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
Description:
The Service Supervisor is to supervise service according to the service standards and ensure
ensure that service staff are fully prepared for each guest service, including confidence in food/menu
Focus Areas:
seeking a dedicated HR Manager to join our esteemed 5-star hotel team. As the HR Manager, you will play a pivotal strategies that align with the hotel's objectives, managing recruitment efforts to attract top-tier hospitality in line with the company's goals and objectives. Manage the end-to-end recruitment process, including sourcing resolution, disciplinary actions, and performance management. Manage employee benefits programs and ensure compliance compliance and provide strategic recommendations to management. Oversee employee engagement initiatives and