PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution Operational planning & managing the daily running of the call centre operations. • Meeting performance efficiency, sales and quality. • Managing the assigned call centre operation efficiently and effectively, Operational planning & managing the daily running of the call centre operations. • Meeting performance efficiency, sales and quality. • Managing the assigned call centre operation efficiently and effectively,
relationships Understanding and management of good relationships with the company’s operations team Minimum Requirements