strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring international exams) Network or Security an advantage (Must have passed international exams) 1 - 2 years
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
Cumulative Assessment (CASS) lists at the point of exams. Exports the register from the distance printing Online Centre who have selected the campus as their exam centre. Prepares all the assessment documentation needed for practical assessments. Receives preloads (exams or tests) from the relevant Programme Operations Escorts students with permission slips to their test/exam venue. Updates the student noticeboard with assessment the Online Centre if they arrive at the incorrect exam centre and grants permission for the student to
reports Minimum Requirements Matric Passed Regulatory Exam: Representatives Completed Short Term Insurance
reports Minimum Requirements Matric Passed Regulatory Exam: Representatives Completed Short Term Insurance
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations