customers dedication
application queries Assist with general product queries Contact customers to provide installation and training
Reference: JHB001779-Laka-1 Join Our Team as Rollout Contact Person-Treasury (Expert) Are you a skilled communicator
● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard ● Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co
courteous at all times and through ensuring ‘first contact' resolution Assist with managing various mailboxes weekly reports to the Team Leader detailing the number of interactions handled. Performing daily checks Education: National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online
driven
EDUCATION
Essential Skills Requirements:
- In-depth Process Knowledge
- Change Management
- Excellent and articulate communicator
- Ability to influence and engage with authority
- Strong business acumen
- In-depth understanding and prior experience in financial
incumbent will analyze training needs and prioritizes contact centre training in line with operational needs Competent in MS Office products. 2 – 3 years’ training experience within the contact centre environment employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre Competent in MS Office products. 2 – 3 years’ training experience within the contact centre environment employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
courteous at all times and through ensuring ‘first contact' resolution Assist with managing various mailboxes weekly reports to the Team Leader detailing the number of interactions handled. Performing daily checks Education: National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online