unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
industry. Flexibility to work weekends and rotating shifts. Ability to perform under pressure and troubleshoot Africa. Able to work shifts- 2 weeks of night shifts followed by 2 weeks of day shifts.
assist walk in patients, answer switchboard, screen calls, capture and updated patient details, receive payments
co-payments, handle all queries
Work rotational day shift
Provide specialist support to the shift based teams during operations • Assist as functional expert in Artisan. This role can also be the Process Artisan on shift Take part in maintenance planning meeting, contributing
Provide specialist support to the shift based teams during operations • Assist as functional expert in Artisan. This role can also be the Process Artisan on shift Take part in maintenance planning meeting, contributing
Supervisor and will be required to work different shifts across trading and non-trading hours, including
Management, banking, overseeing cashier. Manage phone calls and correspondence (e-mail, letters, packages etc
Management, banking, overseeing cashier. Manage phone calls and correspondence (e-mail, letters, packages etc
Managing shelf health Operations Functions • Weekly call cycles • National travel for store visits/cycle
Managing shelf health Operations Functions • Weekly call cycles • National travel for store visits/cycle