A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
B) Supervises personnel to distribute, escalate, and close problem tickets in accordan
of 3 years supervisory experience in a Support / NOC environment
efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer of 3 years supervisory experience in a Support / NOC environment
Requirements:
Minimum Qualifications:
Requirements:
Minimum Qualifications:
Description A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) Supervises personnel to distribute, escalate, and close problem tickets in acco
efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer of 3 years supervisory experience in a Support / NOC environment
Job Purpose
Responsible for ensuring stability of the network and optimal customer satisfaction.
Competency Requirements:
Knowledge:
Requirements:
Minimum Qualifications:
Role:
Responsible for ensuring stability of the network and optimal Customer satisfaction.
Key Performance Areas