A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
B) Supervises personnel to distribute, escalate, and close problem tickets in accordan
Requirements:
Minimum Qualifications:
Requirements:
Minimum Qualifications:
Description A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) Supervises personnel to distribute, escalate, and close problem tickets in acco
Job Purpose
Responsible for ensuring stability of the network and optimal customer satisfaction.
Competency Requirements:
Knowledge:
Requirements:
Minimum Qualifications:
Role:
Responsible for ensuring stability of the network and optimal Customer satisfaction.
Key Performance Areas
efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer
efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer of ticket resolution by the team members - NOC Engineers - minimum of 10 tickets closed daily. NOC Administrators
Tool: