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As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll all levels, translating between the technical and non-technical worlds.
You’ll be prepared to suggest improvements to get to the root cause, work to move the technical solution forward and reduce the recurrence of limited to:
Tracking industry is recruiting for a Technical Support Consultant. The successful incumbent will be office office based in Century City providing remote technical support to clients. Requirements: Working knowledge of fault finding POS systems 1 to 2 years Technical IT Support experience
the ticket until resolution as the next 1 st Line Support Engineer sought by a dynamic Internet Service single point of contact for customers to obtain support, be this via a customer dedicated Service Desk First-Line Support environment with the proven technical ability to perform First-Line Support to end requests logged or managed through 2nd and 3rd Line Support tiers. Remain courteous, tactful, honest and and intervene directly or by escalation. Process support- or information-requests from various sources (phone
Technology Industry requires a Support Engineer to provide 2nd line support within the server management layer and support layer. Assist with escalations from 1st line support engineers Provide 2nd line data centre centre support at the server infrastructure level Escalate to 3rd line timeously to maintain SLA commitments Certification essential Min 5 years' experience supporting data centre software and must have good understanding
First Line Support Engineer (Azure) Please note: This position is an in the office position and candidates seeking a dynamic and technically proficient First / Second Line Azure Support Engineer to join their Cape. The role involves providing first-line technical support to end-users through various channels such maintain technical support documentation. - Collaborate with second and third-line support teams for protocols and SLA guidelines. - Provide quality remote support to clients and engage in post-resolution follow-ups
performance reviews of line leaders, providing constructive feedback and supporting their professional development
Training Support Consultant (POS 24009)
Somerset West
R 20 000 to R 23 equirements:
system training to customers Providing customer support, resolving customer queries, recommending solutions on to the system for new customers Training or consulting experience Bachelor's Degree in Accounting or Excel proficiency intermediate Customer service / support experience will be advantageous R 18 000 to R 23
Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 equirements: