provide leadership, management, and support to the Operations Teams to ensure the execution of the collection's Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE • Measure's effectiveness and efficiency of operational processes and find ways to improve processes company culture and vision. • Oversee the daily operational functions of the collection call centres of the areas to ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services
that the identity of whistle blowers and the information they provide are effectively. protected. Analyse by self and the team. Keep abreast of latest information and techniques specific to the investigative Project, and information platforms. OUTPUT 2: REPORTING Comply with proper information systems for reporting Responsibility for the integrity and relevance of the information submitted by the team. Training, growth, development
project. Excellent communicator of plans and information: strong skills in building the case for change management of good relationships with the company’s operations team Minimum Requirements 4. POSITION INPUTS