solution time is equal for both ticket types. There are no exceptions concerning public holidays. Service Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket work as part of a team, inter-dependant as well as independently and submit deliverables on time and in
Troubleshooting and debugging Delivering user stories on time and with excellent quality. Contributing to continuous might exist. Must have good time management skills. Ability to work as part of an agile, distributed team well as independently and submit deliverables on time and in excellent quality. Flexibility to take up Willing and able to work on weekends and public holidays. Willing to travel to internationally (2 x 2 weeks)
comprehensive support for warehouse management. Be part of a collaborative environment, driving success technologies Flexibility to work weekends, public holidays, and willingness to travel internationally as
able to work shifts, after hours, and on public holidays
QUALIFICATIONS/EXPERIENCE REQUIRED:
time
scheduled overtime during weekends and public holidays. Required Minimum Education / Training Diploma escalate accordingly. Capable of multi-tasking, good time management and prioritisation of workload. Keen
Problem Solving capabilities Ability to work as part of a team with the Agile Working Methodology Any well interdependently and to submit deliverables on time and with excellent quality. Excellent interpersonal Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support)
morning, evening, and weekend shifts, also on public holidays Working knowledge of and understanding of the Problem solving capabilities Ability to work as part of a team Ability to work interdependently as well well as independently and to submit deliverables on time and with excellent quality Excellent interpersonal
entry/exit criteria for all test phases are met in time NB: By applying for this role, you consent to able to work shifts, after hours and on public holidays
Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support) preferred. Technical skills required: Ability to work as part of a team with the Agile Working Methodology. Level
quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting