etc. • Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY and procedures. • Set comprehensive goals for performance and growth. • Measure's effectiveness and efficiency policies and procedures that promotes collection performance company culture and vision. • Oversee the daily with other functional areas to ensure optimal performance i.e. IT, Technology, Data Analytics, Campaign and when required. • Ensure all call centre performance targets are met by empowering, motivating and
analytics to drive project improvements. Support testing of processes against agreed specifications, corporate
effective management of the team. Conduct regular performance management reviews of the team reporting into