infrastructure data (e.g., for capacity, lifecycle, or problem management) Engage regularly with stakeholders: comprehend processes, including incident, change, and problem management Experience with project management and/or
Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Management (IM), Change Management (CM), Problem Management (PM) ITIL process knowledge and work experience
Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow SDLC
Management (IM), Change Management (CM), Problem Management (PM) ITIL certification, process knowledge
Unix networking stack ADVANTAGEOUS SKILLS Problem Management and Incident Management – Proactive and Reactive
with ITIL processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change
Change-Management (CM), Incident Management (IM), Problem Management (PM). Lean Process Management. Coaching and
needed • Reporting all delivery-related problems to management • Compiling accurate delivery records and
needed • Reporting all delivery-related problems to management • Compiling accurate delivery records and
tickets as required Raise and lead tasks PM (Problem Management) tickets as identified Action and coordinate