Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement of QA scorecard. Undertake measu
We provide a variety of call centre, customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a ne