mentoring and feedback to Level 1/2 support representatives in a positive and constructive manner. Provide
project status and address issues.
to work within a team, but also independently Quality Orientated
to work within a team, but also independently Quality Orientated
review project status and address issues. Scope and Quality Management – Ensure stakeholder specified requirements
clearly understood by the development teams. Represents team in front of stakeholders, clients or users
external information Manage internal cost analysis of quality vs cost Analyse gross margin on specific products
information
external information Manage internal cost analysis of quality vs cost Analyse gross margin on specific products