To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and
minimum requirement). 2 years Quality Assurance experience withing a call centre environment. Familiar with
RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of app