KPIs within an account delinquency life cycle. • Good understanding of business functions such as HR, performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation - closer to colleague, closer to client and in control of your business. • Conducting performance management within the team. • Ensuring the delivery of high-quality service to all internal and external stakeholders performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation
milestones) on time, within budget and to agreed quality criteria from concept through to market launch reports. Provide project specific research of a high quality. OUTPUT 2: PROJECT PLANNING Identify relevant/ dynamics and encouraging good relationships Understanding and management of good relationships with the Highly motivated, goal orientated. Leadership qualities Independent and works to deadlines. High EQ Does