ensure achievement of a cost effective and high quality service in line with client and business needs accordingly. Supervises the correct application of quality assurance processes and standard operating procedures functions) is constantly able to provide a high quality, cost effective and safe service. Prepares and
time daily and monthly; Exceeding a minimum call quality on each call made; Exceeding the minimum required
time daily and monthly; Exceeding a minimum call quality on each call made; Exceeding the minimum required
Ability to work independently whilst providing quality service to covered clients; Ensure that all communication handling; and To ensure that overall performance and quality is in line with Company standards and Policy Protection
Ability to work independently whilst providing quality service to covered clients; Ensure that all communication handling; and To ensure that overall performance and quality is in line with Company standards and Policy Protection
high-risk claims portfolio To ensure a balance between quality work and speedy resolution of claims Assist clients accountability; A quick learner who is passionate about quality; Initiative.
high-risk claims portfolio To ensure a balance between quality work and speedy resolution of claims Assist clients accountability; A quick learner who is passionate about quality; Initiative.