effectively hold government to account for the improvement of administration, systems, and processes, whilst and enhancement to deliver business process improvements, stakeholder satisfaction, cost reduction and Develop reports and analytics to drive project improvements. Support testing of processes against agreed make recommendations for process/ procedural improvement. Delivery of projects (including all key milestones) milestones) on time, within budget and to agreed quality criteria from concept through to market launch
efficiency of operational processes and find ways to improve processes. • Establish policies and procedures performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation within the team. • Ensuring the delivery of high-quality service to all internal and external stakeholders efficiency of operational processes and find ways to improve processes. • Establish policies and procedures performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation