and efficiency of operational processes and find ways to improve processes. • Establish policies and procedures performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation within the team. • Ensuring the delivery of high-quality service to all internal and external stakeholders and efficiency of operational processes and find ways to improve processes. • Establish policies and procedures performance targets for speed, efficiency, sales and quality. • Managing the assigned call centre operation
the improvement of administration, systems, and processes, whilst also assessing and questioning expenditure demonstrable experience in project management and process efficiency and who has the necessary knowledge efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction, cost reduction drive project improvements. Support testing of processes against agreed specifications, corporate standards standards and make recommendations for process/ procedural improvement. Delivery of projects (including all