surcharge) Deal with escalated debtors queries and problems Address queries with various divisions within the
and appropriate solutions Resolve all customer queries efficiently, and within agreed timelines. Maintenance
advice to all customers Ensure all out of stock queries from customers are followed up with the customer service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
messages for guests Listen and respond to guest queries and requests both in-person and by phone Review
transfers – Attend to and resolve clients’ concerns, queries, requests and complaints regarding their portfolios
you will be held liable for any claims on No pod queries. No stock transfers between customer shops. Maintaining
Capture and reconcile credits on the system. Resolve queries relating to returns. Ensures returned goods are