Customer Service Administrator to manage customer queries and complaints. Main Duties/Responsibilities: Maintaining at all times. Responding promptly to customer queries. Communicating with customers through email and
to support controllers in detailed analysis and queries. Please note the GSP is only a 2 year FIXED-TERM maintenance Support Controllers in detailed analysis and queries Ad Hoc reporting Requirements (Exposure and Experience
Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g Contact Centre with regard to attending to written queries received; ● Responsible for the supervision of
advice to all customers Ensure all out of stock queries from customers are followed up with the customer service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
Assist finance department with debtor and vendor queries Regularly attend and participate in team POP meeting
presenting CV’s for client positions, resolving queries Advertising, screening CV’s, searching internet
presenting CV’s for client positions, resolving queries Advertising, screening CV’s, searching internet
updates on cargo status and address all client queries satisfactorily. Documentation: Ensure accurate timely. Financial Oversight: Resolve all financial queries related to the forwarding function with foreign
ensuring prompt resolution of complaints and queries. ✓ Report all incidences relating to safety, equipment
you will be held liable for any claims on No pod queries. No stock transfers between customer shops. Maintaining