checks
in SoD (segregation of duties) analysis and remediation processes. Must have excellent analysis and conceptual
health checks Routine patches and software updates Remedial actions for identified network security vulnerabilities
(ITSM) platforms and solutions like ServiceNow, BMC Remedy Helix. - Proficient in implementing, maintaining Service Management processes and services from BMC Remedy platform to ServiceNow platform. - 2nd and 3rd
Service Management processes and services from BMC Remedy platform to ServiceNow platform. 2nd and 3rd level (ITSM) platforms and solutions like ServiceNow, BMC Remedy Helix. Proficient in implement, maintaining and
agreed SLA's Drive proactive Identification and remedy of User/Customer experience issues within the digital Postman API, Sentry, Adobe Analytics, Zipkin, Remedy, JIRA, Oracle SQL Developer, Confluence, ChatGPT
Postman API, Sentry, Adobe Analytics, Zipkin, Remedy, JIRA, Oracle SQL Developer, Confluence, ChatGPT SLA’s
support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow SDLC Methodology: Agile, Scrum, Kanban
in segregation of duties (SoD) analysis and remediation processes.
(MQ, REST, SOAP, Kafka)