laboratory feedback and ensuring the required remedial interventions are implemented. Compilation of
laboratory feedback and ensuring the required remedial interventions are implemented. Compilation of
Service Management processes and services from BMC Remedy platform to ServiceNow platform. 2nd and 3rd level (ITSM) platforms and solutions like ServiceNow, BMC Remedy Helix. Proficient in implement, maintaining and
support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow SDLC Methodology: Agile, Scrum, Kanban
in SoD (segregation of duties) analysis and remediation processes. Must have excellent analysis and conceptual
BitBucket/Github Knowledge of ITSM Solutions specifically BMC Remedy Ticketing tool. Ability and willingness to coach
(Microsoft and VMware Horizon) Automated problem remediation Machine learning (ML) for data analytics Network
support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow Solution and Enterprise Architecture