(e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects, implementing opportunities governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the well-written reports. Provide project specific research of a high quality. OUTPUT 2: PROJECT PLANNING
Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making
ability, both written and oral Analytical and research capabilities Behaviours: Organised and strategic