administration on SAP and SalesForce tools, internal and external communication. On receipt of customer purchase order confirmation of commercial terms to the customer Place purchase order with product competency centre with confirmed delivery date to customer Attach documents to SAP (customer email and purchase order confirmation) Update confirmed purchase order delivery date in SAP field. Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction Monitors and resolves order issues
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer •Place purchase order with product competency with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer •Place purchase order with product competency with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues
You’ll Make an Impact
•On receipt of customer purchase order, process order confirmation of
order confirmation of commercial terms to the customer
•Place purchase order with product competency
confirmed delivery date to customer
•Attach documents to SAP (customer email and purchase order confirmation)
•Update confirmed purchase order delivery date in SAP field.
•Ensures timely release of orders and
pre-established standards and policies to achieve customer satisfaction
•Monitors and resolves order
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
assisting with travel arrangements. Benchmarking prices for requests from BU's. Reviewing & onboarding integrity. • Identify spending recoverable from customers. • Ensure monthly recovery reports from BU's are • Conducting supplier reviews and negotiating prices. • Obtaining quotes from suppliers, processing and updated price lists for all stock items, ensuring consistency and transparency in pricing. • Oversee Oversee monthly customer price lists and PRC code maintenance. • Order processing and expedite delivery management
assisting with travel arrangements. Benchmarking prices for requests from BU's. Reviewing & onboarding integrity. • Identify spending recoverable from customers. • Ensure monthly recovery reports from BU's are • Conducting supplier reviews and negotiating prices. • Obtaining quotes from suppliers, processing and updated price lists for all stock items, ensuring consistency and transparency in pricing. • Oversee Oversee monthly customer price lists and PRC code maintenance. • Order processing and expedite delivery management
at all times, with correct labels and pricing Report all price discrepancies to management Keep abreast to all customers Ensure all out of stock queries from customers are followed up with the customer service service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
merchandise and Raw material warehouse. Ensure Customer service is maintained and enhanced as per service works instructions. Ensure that high degree of customer service is maintained, through speed, accuracy correct inventory levels in the plant. Assist with Customer Claims To create an efficient working environment in a warehouse/ manufacturing environment. Using SAP or other WMS and MS Office. This role calls for a independence exercised in carrying out these duties. Customer service should be done on the highest level of