Schedule field service staff for breakdowns and repairs. Quoting, orders and invoices for customers Ensure required paperwork is submitted by the technicians. Maximise service satisfaction and obtain new sales. Advanced understanding
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve resolve customer complaints • Maintain customer records and enter data into computer • Calling customers about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
management services to clients, working closely with product competency centres and field service team, handle administration on SAP and SalesForce tools, internal and external communication. On receipt of customer purchase order confirmation of commercial terms to the customer Place purchase order with product competency centre with confirmed delivery date to customer Attach documents to SAP (customer email and purchase order confirmation) Update confirmed purchase order delivery date in SAP field. Ensures timely release of orders and a fulfilment
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer •Place purchase order with product competency with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer •Place purchase order with product competency with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues
You’ll Make an Impact
•On receipt of customer purchase order, process order confirmation of
order confirmation of commercial terms to the customer
•Place purchase order with product competency
confirmed delivery date to customer
•Attach documents to SAP (customer email and purchase order confirmation)
•Update confirmed purchase order delivery date in SAP field.
•Ensures timely release of orders and
pre-established standards and policies to achieve customer satisfaction
•Monitors and resolves order
assisting with travel arrangements. Benchmarking prices for requests from BU's. Reviewing & onboarding integrity. • Identify spending recoverable from customers. • Ensure monthly recovery reports from BU's are • Conducting supplier reviews and negotiating prices. • Obtaining quotes from suppliers, processing and updated price lists for all stock items, ensuring consistency and transparency in pricing. • Oversee Oversee monthly customer price lists and PRC code maintenance. • Order processing and expedite delivery management
assisting with travel arrangements. Benchmarking prices for requests from BU's. Reviewing & onboarding integrity. • Identify spending recoverable from customers. • Ensure monthly recovery reports from BU's are • Conducting supplier reviews and negotiating prices. • Obtaining quotes from suppliers, processing and updated price lists for all stock items, ensuring consistency and transparency in pricing. • Oversee Oversee monthly customer price lists and PRC code maintenance. • Order processing and expedite delivery management