business. ENVIRONMENT: LEAD change initiatives, drive service improvements in technology systems and processes in a technical management role with a focus on service delivery with a solid understanding of ITIL Foundation ensure the efficient resolution of incidents and service requests. Establish and maintain operational processes Incident Management, Service Request Fulfillment, and Escalation Management. Monitor service performance metrics Incident and Problem Management processes to minimize service disruptions and downtime. Coordinate with Technical
implementing automated processes. Identify system/service bottlenecks and/or single-points-of-failure and health of the system. Troubleshoot SQL Server service outages as they occur. Deploy database change scripts: Competencies in cloud services including M365 / Azure. Experience working in a Financial Services environment.