reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing risk reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing risk
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities
procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed