experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections daily operational functions of the collection call centres of the company and collaborate closely with other Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
investigate claims received from all sources, contacting, and interviewing relevant persons whilst gathering