JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and
JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and
About Our Client: Our client, a global leader in customer experience solutions, is committed to delivering exceptional service. They support some of the world's most respected brands, enhancing customer interactions and driving business success. Join their dynamic team in Cape Town, where integrity,
At Zimele Technologies, we specialize in delivering comprehensive SAP ERP and Utilities (IS-U) solutions tailored to meet the diverse needs of organizations. Our expertise lies in maximizing the value derived from Information and Communication Technology (ICT) investments, ensuring compliance with g
About the Company At Zimele Technologies, we specialize in delivering comprehensive SAP ERP and Utilities (IS-U) solutions tailored to meet the diverse needs of organizations. Our expertise lies in maximizing the value derived from Information and Communication Technology (ICT) investments, ensuring