X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your >
verification and capturing of information into the Service Desk Application, and most importantly, displaying role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple positive customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents information is communicated to the customer. A Service Desk Agent is responsible to drive various resolver
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98%
management, preferably in a dynamic and fast-paced service desk environment Experience with managing a distributed
Drive implementation of processes into the Service Desk with the collaboration of other Technical teams
expertise:
A customer centric, solution orientated Key Account Manager(Asia Desk) is required for our Head Office Servicing department. Retain and grow the current book of Business and record client information Support credit control in the management of the clients credit application Client Servicing Report o
A customer centric, solution orientated Key Account Manager(Asia Desk) is required for our Head Office Servicing department. Retain and grow the current book of Business and record client information Support credit control in the management of the clients credit application Client Servicing Report o