exceptional quality and design excellence to our customers, while fostering a culture of creativity, passion
Job Description:
As the Customer Service Manager at Carrol Boyes, you will play a vital by driving our customer experience strategy and deliver unparalleled customer service in an omni-channel include:
Drive and execute the customer experience strategy of the business
Work consistent, and exceptional customer experience.
employ a CS Sales Manager. Customer understanding: Identifies and understand customer needs. Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape) landscape) Relationship management: together with the team the CS sales manages customer relationships with External: Former plant, maintenance, operations manager Basic Mechanical / Industrial engineering education order to reach the budget. Sales and develop the service business in a specific area Business Knowledge:
Effective management and oversight of customer service operations, including oversight of: Daily vehicle reports and tracking systems (Auto Manage) Ensure that customers' service files are up-to-date and readily in a similar role, with at least 3 of those at management level. Multi-brand workshop experience essential
needs and promote our service offerings.
Responsibilities:
Deliver 5-star, in-person support to driver-partners and riders.
Reviewing and approving vehicle documents.
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).
Assist with events and promotions as needed.
Walk driver-partners through
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
Title: Customer Service Representative
Our client, based Hermanus, is looking to hire an Customer Service Representative to join their company
Job overview:
The Customer Services Representative (CSR) is a key member of the role is responsible for end-to-end delivery of customer outcomes and will facilitate and administer processes mutually agreed customer outcomes. It will furthermore act as conduit between business and customers (after customer
Minimum requirements:
Staff Customer Service Representatives to assist clients over the phone with regards to service complaints Matric · 1-3 Years’ experience as a Call Centre Customer Service Representative · Ms Office and Computer Literate assist with clients / customer request and complaints service · Assisting Customers over the phone with and job cards · Managing own customer service support desk The post Customer Service Representatives