PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution life cycle. • Good understanding of business functions such as HR, Finance, Marketing etc. • Working culture and vision. • Oversee the daily operational functions of the collection call centres of the company company and collaborate closely with other functional areas to ensure optimal performance i.e. IT, Technology operational stats. • Strong multitasking and cross-functional skills. • Strong values of curiosity, collaboration
companies Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for reports and analytics to drive project improvements. Support testing of processes against agreed specifications OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management advantageous. Knowledge: Sound working knowledge of applicable legislation and terminology. An excellent understanding Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership
requirements and disciplinary issues. Providing support, guidance, and effective management of the team