PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution centre at a debt collection company or financial services. • 5 years proven experience as Collections Call performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities demonstrating great leadership and a passion for service and sales delivery • Creating a high-performance team. • Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing
that the identity of whistle blowers and the information they provide are effectively. protected. Analyse by self and the team. Keep abreast of latest information and techniques specific to the investigative Project, and information platforms. OUTPUT 2: REPORTING Comply with proper information systems for reporting Responsibility for the integrity and relevance of the information submitted by the team. Training, growth, development requirements and disciplinary issues. Providing support, guidance, and effective management of the team
companies Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for reports and analytics to drive project improvements. Support testing of processes against agreed specifications project. Excellent communicator of plans and information: strong skills in building the case for change OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership