To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ensuring complian
Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Management of the Team Leaders Provide daily direction and communication to Team Leaders on operational performance. Provide daily direction Managers generally have 5-7 Team Leaders working for them with a ratio of 1 Operations Manager to 70-90 agents experience as a Team Leader in a Call Centre environment 1 years' experience as an operations Manager in a experience as a Team Leader in a Call Centre environment 1 years' experience as an operations Manager in a
processes. The Compliance Team Leader will work closely with the Chief Operation Officer and the Compliance
processes. The Compliance Team Leader will work closely with the Chief Operation Officer and the Compliance
Join our dynamic Telecoms team in Roodepoort as a Lead Warming Team Leader, where you will play a pivotal role in managing and optimizing our lead warming operations. As the Lead Warming (Generation) Team Leader, you will oversee a team of Lead Warming Consultants to ensure exceptional performance a