knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE, and procedures. • Set comprehensive goals for performance and growth. • Measure's effectiveness and efficiency policies and procedures that promotes collection performance company culture and vision. • Oversee the daily collaborate closely with other functional areas to ensure optimal performance i.e. IT, Technology, Data Analytics and when required. • Ensure all call centre performance targets are met by empowering, motivating and
successfully managing a small team. Description KEY ACCOUNTABILITIES OUTPUT 1: INVESTIGATIONS & PROJECT effective management of the team. Conduct regular performance management reviews of the team reporting into Proficient in various software packages e.g., Microsoft Office, ProofHub etc. Keen interest in current affairs
necessary knowledge and qualifications. Description KEY ACCOUNTABILITIES POSITION DETAILS OUTPUT 1: PROJECT improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed reporting Reporting progress, the identification of key risks and issues, and their escalation Responsible Proficiency in relevant software packages e.g., Microsoft Office, Project Management etc. Skills: Excellent networking