PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects, implementing reports and analytics to drive project improvements. Support testing of processes against agreed specifications OUTPUT 3: TEAM MANAGEMENT Support, guide, and supervise the assigned support team. Understanding and management Strong capabilities in mobilizing and building support amongst a wide range of stakeholders. Leadership
requirements and disciplinary issues. Providing support, guidance, and effective management of the team