calls. Inform guests of hotel rates and services. Make and confirm reservations for guests. Register and Excellent interpersonal skills, including a pleasant telephone manner Good team working skills. The post Hotel
Duties / Responsibilities: Managing incoming telephone calls and emails. Referring incoming calls to group events. Diary management and arranging appointments for directors. Management of office equipment
Build rapport and sell products to clients telephonically as well as in person ● Match customers need available at your disposal ● Convince clients to make use of the recommended products and services ● Provide
clients. Queries and interactions are mainly telephonic or via written correspondence, but may include regard to Key Performance Areas (KPAs) • Ensure telephonic queries are dealt with timeously and effectively advantageous Competencies: • Excellent written and telephonic communication skills • Responsible, punctual
professional. The ideal candidate will > have strong telephonic selling skills > have strong computer literacy
switchboard; – Knowledge of office policies and telephone etiquette; – Experience with office management
precise/accurate in all aspects of work with excellent telephone manner, loyalty and be an above average performer
taking messages, visitors’ log sheets, etc.) ● Telephone etiquette Competencies and Behaviours: ● Teamwork
managers with daily admin tasks, setting up weekly appointments, typing of general correspondence, assisting
service in both face-to-face situations and on the telephone; Ensure accurate and up to date information is