meetings. Overseeing and proactively reviewing the ticket board for exceptions and taking/setting decisive plans. Serve as point of escalation for complex tickets. Conducting team member reviews, performance management meeting attendance and departmental reporting. Support all team members in closing their tickets – work Scripting and coding experience Experience with ticket management systems
according to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate condition, including company issued cellular phone Attend to clients promptly, effectively, efficiently,
deliver effective support services. Responds to tickets and requests for assistance with the Client's network systems. Provides escalation support for higher level ticket resolution. Identify problems, troubleshoot, and Internet access, etc. Utilize and maintain the ticketing and CRM system (ConnectWise) Meets required performance information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab and IT Prepare data and commentary as requested Attend training sessions across divisions to continuously
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab and IT Prepare data and commentary as requested Attend training sessions across divisions to continuously
translation for all official documents VISA fees Flight tickets Medical checkup and health insurance Career counselling
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required