organisational Agile Working Model Performing ticket duty services as and when required in-line with feature
closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for
Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of
incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident
tracking tickets to external support Troubleshooting deployments Debugging remote services Ability to
min. 20 tickets closed daily Resolve and manage Customer escalations - Within Customer Service Level Agreements min. 20 tickets closed daily Resolve and manage Customer escalations - Within Customer Service Level Agreements
min. 20 tickets closed daily Resolve and manage Customer escalations - Within Customer Service Level Agreements
Our client has been innovating and delivering solutions to the Proptech and Fintech sectors within South Africa for the last 30 years. Their solutions enable businesses to effectively and compliantly onboard customers while mitigating their risk of processing fraudulent transactions. The role is for