To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
track order statuses and update procurement order tracker. Maintain vendor contact databases, ensuring up-to-date
track order statuses and update procurement order tracker. Maintain vendor contact databases, ensuring up-to-date
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
expand our reach. Interview Target • Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. • Conduct regular calling campaigns to convert interviews into applications accurate daily reports, including call reports and interview booking trackers and the Student Information System
expand our reach. Interview Target • Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. • Conduct regular calling campaigns to convert interviews into applications accurate daily reports, including call reports and interview booking trackers and the Student Information System
data gaps are addressed, in preparation for dossier call up and registration of complementary medicines
data gaps are addressed, in preparation for dossier call up and registration of complementary medicines
data gaps are addressed, in preparation for dossier call up and registration of complementary medicines and updates etc.
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the