experience in a call Centre or client service environment Must have at least 2 years' call Centre experience
experience in a call Centre or client service environment Must have at least 2 years' call Centre experience
learning and development: Attend training sessions, workshops, or online courses to stay updated on industry
Continuous learning: Attend training sessions, workshops, or online courses to stay updated on jewellery
his/her responsibilities as they relate to the KYC Centre of Excellence; Maintain logs of customer information
his/her responsibilities as they relate to the KYC Centre of Excellence; Maintain logs of customer information
configurations within the CRM system - Provide training and support to users on how to effectively use
configurations within the CRM system - Provide training and support to users on how to effectively use
financial and software knowledge of both team and self. Train/Support/Coach junior members of team. Communicate