line with quality and delivery requirements. User support via Incident/Problem/Change management Preparation
configuring existing systems, and providing user support. To excel in this position, you must possess
configuring existing systems, and providing user support. To excel in this position, you must possess
Confluence, Jira, Jira Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC
Agile methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft
problem tickets Experience with VIP and End-user support Experience with technical documentation and
Interface Technologies: MQ, REST, SOAP, Kafka End user support/ Incident-Problem management: ITSM Suite / BMC
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience
objects. Preparation of test cases and user manuals. Support experience Handling Tickets and Tasks with
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience