line with quality and delivery requirements. User support via Incident/Problem/Change management Preparation
cloud access management, IT security, and end-user support. Responsible for automating tasks using scripting
Confluence, Jira, Jira Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC
Agile methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft
problem tickets Experience with VIP and End-user support Experience with technical documentation and
Interface Technologies: MQ, REST, SOAP, Kafka End user support/ Incident-Problem management: ITSM Suite / BMC
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience
user security, and maintenance. Provide end-user Syspro support and training. Regularly liaise with Syspro
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience